Privacy policy

E-L-M AS
Org.nr. 928539032
Årosveien 77, 1480 Slattum, Norway
Tel: +47 96666925 | E-mail: info@transfers.no

Last updated: 03.10.2025

1. Who We Are

Transfers.no is operated by E-L-M AS, a Norwegian company providing passenger transfer services. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and booking services.

We comply with the General Data Protection Regulation (GDPR) and applicable Norwegian data protection laws.

2. What Data We Collect

We collect the following categories of personal data:

a) Contact Form

  • Name
  • Email address
  • Message text

b) Booking Form

  • First name, Last name
  • Email address
  • Phone number
  • Comments (optional)
  • Flight number (optional)
  • Company name (if provided)
  • Company TAX number (if provided)
  • Address (if provided)

c) Payment Information

Payments are processed securely through Stripe.

  • We do not store your payment card details.
  • Stripe collects minimal information (name, email) to link your payment with your booking.

d) Technical Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device and operating system
  • Cookies (see Section 6)

3. How We Use Your Data

We process your personal data for the following purposes:

  • To process bookings and payments.
  • To communicate with you regarding your booking or inquiries.
  • To issue invoices and comply with accounting/legal obligations.
  • For customer service and support.
  • For marketing and statistical analysis (only with your consent, if applicable).
  • To improve our website and booking system functionality.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Contractual necessity – to provide the services you request (booking, transfer).
  • Legal obligation – to comply with Norwegian accounting and tax requirements.
  • Legitimate interests – for business development, analytics, and website security.
  • Consent – for optional marketing communications and analytics cookies.

5. Data Retention

  • Booking and invoicing data: retained for 5 years to comply with Norwegian accounting laws.
  • Contact form data: retained for up to 12 months, unless it becomes part of an active booking.
  • Technical data (cookies, analytics): retained according to cookie duration or until you withdraw consent.
  • After retention periods, data will be securely deleted or anonymised.

6. Cookies and Analytics

Our website uses cookies to improve functionality and user experience.

  • Essential cookies – required for booking process and security.
  • Analytics cookies – [Google Analytics, Google Tag Manager, Bing Webmaster Tools, Search Console] – to track website usage and improve services.
  • Marketing cookies – [Meta Pixel]

You can manage or disable cookies through your browser settings or via our cookie banner.

7. Data Sharing and Third Parties

We do not sell or rent your personal data. Data may be shared only with:

  • Payment processor (Stripe) – for secure payment processing.
  • IT hosting providers – for website and email hosting.
  • Analytics providers – such as Google or Bing, to monitor website performance.

Technical information (like IP address) may be transferred to these providers when using our site.

8. Your Rights

Under GDPR, you have the right to:

  • Request access to your personal data.
  • Request correction of inaccurate data.
  • Request deletion of your data (“right to be forgotten”).
  • Object to or restrict processing in certain cases.
  • Withdraw consent (for marketing or analytics cookies).
  • Request data portability in a structured format.

To exercise your rights, contact us at: info@transfers.no.

9. Data Security

We apply technical and organisational measures to protect your data from loss, misuse, unauthorised access, disclosure, alteration, or destruction. Payments are encrypted and handled securely through “Stripe”.

10. International Data Transfers

Some of our service providers (e.g. Google, Stripe) may process your data outside the EEA. In such cases, we ensure adequate safeguards under GDPR (such as Standard Contractual Clauses).

11. Contact Details

If you have questions about this Privacy Policy or your personal data, contact:

E-L-M AS
Årosveien 77, 1480 Slattum, Norway
Org.nr. 928539032
E-mail: info@transfers.no
Tel: +47 96666925

You also have the right to lodge a complaint with Datatilsynet (The Norwegian Data Protection Authority).

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